What Participants Are Really Saying: Lessons from Active Listening

Name: What Participants Are Really Saying: Lessons from Active Listening
Start: 2026-02-03T12:00:00-05:00
End: 2026-02-03T13:00:00-05:00
Location: https://streamyard.com/watch/FJTTfz6E3bQX

Tue, Feb 03

https://streamyard.com/watch/FJTTfz6E3bQX

This free pre-conference virtual workshop focuses on practical active listening strategies that help staff better understand participants’ real needs, reduce resistance, and build trust in high-pressure, time-limited interactions.

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What Participants Are Really Saying: Lessons from Active Listening

Time & Location

Feb 03, 2026, 12:00 PM – 1:00 PM EST

https://streamyard.com/watch/FJTTfz6E3bQX

About the event

Frontline staff and case managers are often the first point of contact for participants entering career centers. The quality of those early conversations can shape engagement, motivation, and follow-through long before services begin. This free pre-conference virtual workshop focuses on practical active listening strategies that help staff better understand participants’ real needs, reduce resistance, and build trust in high-pressure, time-limited interactions. Participants will explore how to:

Listen beyond surface-level requests to identify underlying barriers and readiness

Respond in ways that reduce defensiveness and increase engagement

Avoid common listening traps that unintentionally escalate frustration

Strengthen participant buy-in from the very first conversation

This session is designed specifically for case managers and frontline workforce staff navigating high caseloads, complex needs, and limited time.

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