SETA Pre-Conference Webinar | Navigating Difficult Conversations

Name: SETA Pre-Conference Webinar | Navigating Difficult Conversations
Start: 2026-08-11T12:00:00-04:00
End: 2026-08-11T13:00:00-04:00
Location: StreamYard

Tue, Aug 11

StreamYard

🎉 Join us for a FREE SETA Pre-Conference Lunch & Learn!

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SETA Pre-Conference Webinar | Navigating Difficult Conversations

Time & Location

Aug 11, 2026, 12:00 PM – 1:00 PM EDT

StreamYard

About the event

🎉 Join us for a FREE SETA Pre-Conference Lunch & Learn!

Before we gather in Louisville, Kentucky for the 2026 SETA Fall Conference, join me for an interactive webinar on one of the most valuable skills in workforce development: Navigating Difficult Conversations with Customers, Clients & Co-workers

Whether you're working with job seekers, employers, community partners, or fellow staff, difficult conversations are part of the job. This practical session will provide strategies you can use immediately to communicate with empathy, build trust, and navigate conflict with confidence.

You'll Learn: • Practical de-escalation techniques • How to build trust during challenging conversations • Communication strategies for difficult customers and clients • Tools you can immediately apply in your workplace

📅 Date: Tuesday, August 11, 2026 🕛 Time: 12:00 PM – 1:00 PM ET

🎂 Birthday Giveaway! To celebrate turning 42, I'll be giving away three $10 Amazon gift cards during th…

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